Complaints Procedure
We take complaints seriously and aim to resolve concerns quickly and fairly.
Reviewed by Elizabeth Rebecca Cavendish · HR & Employment Law Consultant, Assoc CIPD · 6 yearsLast reviewed
How to raise a complaint
Email complaints@employerhq.co.uk with a description of the issue, your contact details and any relevant reference numbers. You may also write to us at our registered office.
Our timescales
- Acknowledgement within 3 working days.
- Substantive response within 15 working days.
- If the matter is complex we'll keep you informed of progress at least every 10 working days.
Escalation
If you remain dissatisfied with our response, you can escalate as follows:
- For employment law matters handled by a solicitor: the Solicitors Regulation Authority (SRA) and Legal Ombudsman.
- For HR services: the CIPD professional conduct route.
- For data protection concerns: the Information Commissioner's Office at ico.org.uk.