Reviewed by David White · Updated
Helpline

Health and Safety Helpline for UK Employers

NEBOSH-qualified health and safety advice for UK employers, covering risk assessments, incidents, RIDDOR, HSE inspections and enforcement notices.

Our health and safety helpline is for UK employers who need practical H&S advice, whether that's a routine compliance question or an urgent response to an incident or HSE visit. Answer six short questions and we'll book you a free consultation.

What we help with

  • Risk assessments and method statements
  • RIDDOR reporting of accidents and dangerous occurrences
  • HSE inspections and enforcement notices
  • Fatality, serious injury and near-miss investigations
  • Workplace policies (fire, first aid, DSE, manual handling)
  • Contractor management and CDM 2015
  • Mental health and wellbeing at work
  • ISO 45001 and safety management systems

Mon–Fri, 8am – 6pm. Out-of-hours cover for retainer clients.

Trusted & accredited

Accreditations & memberships

Our sponsors & senior advisors hold active membership with the UK's leading professional bodies.

  • CIPD Logo
    CIPD
  • Institute of Directors (IoD) Logo
    Institute of Directors
  • British Safety Council Logo
    British Safety Council
  • ISO 9001 Quality Management Logo
    ISO 9001
  • ISO 27001 Information Security Logo
    ISO 27001
  • Cyber Essentials Certified Logo
    Cyber Essentials
  • Investors in People Gold Logo
    Investors in People, Gold
  • RoSPA Member Logo
    RoSPA Member
  • Carbon Saver Certified Logo
    Carbon Saver Certified
Book a free consultation

Answer 6 quick questions

We'll match you with the right health and safety helpline specialist and book a 15-minute call.

Step 1 of 60%

What's prompting the call?

Using the helpline

Health and safety duties every UK employer carries

The Health and Safety at Work etc. Act 1974 requires employers to protect the health, safety and welfare of employees and anyone else affected by the work, so far as is reasonably practicable. Everything else flows from that duty.

The core compliance set

  • Suitable and sufficient risk assessments, recorded in writing where you employ five or more people.
  • A written health and safety policy, again required in writing at five or more employees.
  • Competent assistance, either an internal appointee with training or an external consultant.
  • Employers' liability insurance of at least £5 million, with the certificate accessible to staff.
  • First aid provision, accident book, and fire risk assessment with a tested evacuation plan.
  • Consultation with employees or their safety representatives on matters affecting their health and safety.

RIDDOR reporting deadlines

EventDeadline
Death or specified injuryReport to the HSE without delay, then submit the report within 10 days
Over-seven-day incapacityWithin 15 days of the accident
Reportable occupational diseaseAs soon as a written diagnosis is received
Dangerous occurrenceWithout delay, then within 10 days

Keep a record of any over-three-day incapacity even though it is not reportable. Accident book entries are the first thing an inspector asks for.

If an inspector calls

  1. Check identification and record the inspector's name and the powers being exercised.
  2. Cooperate, but take advice before giving a formal interview under caution.
  3. Ask for any notice in writing and note the deadline. An improvement notice normally allows at least 21 days; a prohibition notice can take effect immediately.
  4. You have 21 days to appeal a notice to the employment tribunal.
  5. Be aware of Fee for Intervention, which is charged at an hourly rate where a material breach is found.

Sentencing

Health and safety fines are set by reference to turnover and culpability, so penalties scale with the size of the business. Directors can also face disqualification or personal prosecution where a breach was committed with their consent, connivance or neglect.

The assessments most often missing

  • Display screen equipment assessments, including for home workers.
  • Manual handling assessments where lifting is part of the role.
  • COSHH assessments for cleaning chemicals, which catches offices as well as industrial sites.
  • New and expectant mother risk assessments, which must be reviewed once you are notified.
  • Lone working and young worker assessments.
  • Work-related stress, which the HSE treats through its Management Standards and expects to see assessed.
Frequently asked

Health And Safety Helpline FAQs

Everything you need to know, answered in full, no clicks required.