Question 1

What is the employment law helpline for?

Accepted Answer

The employment law helpline is a direct line to qualified employment solicitors for UK employers who need legal advice on tribunal claims, dismissals, settlement agreements, discrimination allegations and other regulated employment matters. Unlike a general HR advice line, calls are handled by solicitors regulated by the SRA, so the advice you get is legal advice, covered by legal professional privilege where appropriate.

Question 2

Do I get a real solicitor on the employment law helpline?

Accepted Answer

Yes. Every call to the employment law helpline is answered or triaged by a qualified employment solicitor — not a paralegal, HR advisor or offshore contact centre. Solicitors are SRA-regulated, carry professional indemnity insurance, and give advice that meets the standard required for tribunal defence, settlement drafting and formal correspondence. If your matter only needs HR-level advice, we'll tell you and route the call accordingly.

Question 3

When should I ring the employment law helpline?

Accepted Answer

Ring the employment law helpline as soon as legal risk appears: an ET1 claim has been served, ACAS have made contact, an employee has threatened tribunal, a grievance alleges discrimination, or you're planning a dismissal that might be challenged. Early advice is almost always cheaper than defending a claim after the fact — a 15-minute call can prevent a five-figure tribunal award. Don't wait until the 28-day ET1 response window is nearly up.

Question 4

How much does employment law helpline advice cost?

Accepted Answer

The first employment law helpline consultation is free — a 15-minute call with a qualified employment solicitor at no cost and no obligation. Ongoing legal work is charged either at a fixed fee (for defined pieces such as settlement agreements, tribunal responses or policy audits) or under an employment law retainer that includes unlimited helpline access. All fees are agreed in writing before any chargeable work starts.

Question 5

Is the employment law helpline confidential?

Accepted Answer

Yes. Calls to the employment law helpline are confidential and, because they are answered by solicitors, they are also covered by legal professional privilege in relation to legal advice given. That means your discussions cannot be compelled to be disclosed to the other side in the event of a dispute. We are ICO-registered and fully UK GDPR compliant.

Question 6

Can the employment law helpline defend a tribunal claim?

Accepted Answer

Yes. The employment law helpline is the first step in tribunal defence. Once we've spoken, our employment solicitors can draft your ET3 response, run ACAS early conciliation, prepare witness statements and represent you at the tribunal hearing. Our tribunal success rate is 98%, and around 80% of claims we handle settle before the hearing on terms our clients are happy with.

Question 7

What is employment law helpline under UK law?

Accepted Answer

Employment Law Helpline is a defined concept under UK employment law that affects how employers manage their workforce day-to-day. In plain English, employment law helpline refers to the legal framework, rights and obligations that apply when an employer and employee deal with the matter at hand. Under UK law, getting employment law helpline right means following the relevant statute (most commonly the Employment Rights Act 1996 or the Equality Act 2010), the ACAS Code of Practice where applicable, and any contractual terms that already apply between the parties. For UK employers, the practical importance of employment law helpline is that mistakes are rarely about substance, they are almost always about process. Tribunals look at what you did, when you did it and whether you gave the employee a fair opportunity to respond. If you are unsure how employment law helpline applies to your specific situation, speak to a qualified HR advisor before acting.

Question 8

How does employment law helpline work for UK employers?

Accepted Answer

Employment Law Helpline works through a combination of statutory rights, the employment contract and reasonable employer behaviour. Under UK employment law, the employer typically carries the duty to act fairly, document decisions and consult with the employee before any change that materially affects their terms or status. In practice, employers should: (1) check whether the matter is covered by the contract or handbook; (2) confirm whether the Employment Rights Act 1996 or related legislation imposes a specific process; (3) follow the ACAS Code where it applies; and (4) record decisions in writing with a clear rationale. Failure to follow process is the single most common reason employers lose Employment Tribunal claims about employment law helpline. Our HR advisors handle employment law helpline for UK businesses every week, get in touch for guidance tailored to your situation.

Employment Law Helpline for UK Employers

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