From £200
Fixed monthly fee
24/7
Advisory helpline
CIPD
Qualified advisers
98%
Tribunal success rate
HRSC has delivered outsourced HR and workforce law services since 2011. North East is one of our actively staffed regions, with adviser coverage across Durham, Northumberland and Tyne and Wear.
A region is too broad a unit to price or plan HR on its own, because the day-to-day work happens county by county and town by town. What a region does tell you is the pattern of the labour market you are hiring into, and that is worth understanding before you sign on an HR model.
Talk to a senior HR expert about your North East team today.
Get a free consultationThe North East employment picture
Business mix. Our North East coverage runs across Durham, Northumberland and Tyne and Wear, where employer profiles are markedly distinct, ranging from dense commercial centres at one end to rural employers at the other. Around 34,605 businesses sit inside the 6 towns and cities we cover, and the overwhelming majority are SMEs with little in-house HR function.
Where claims come from. Tribunal exposure in North East concentrates in the same three areas it does nationally: dismissal following a poorly run process, discrimination claims arising from promotion decisions, and holiday pay disputes involving irregular-hours staff. The difference between a defensible case and an expensive one is usually the paperwork that existed before the dispute started.
Recruitment and retention. Larger parts of North East compete hard on pay and flexibility; smaller towns compete on commute. Getting pay benchmarking and flexible working policy wrong in either direction is one of the most common and most expensive mistakes we're asked to unpick.
Cross-boundary working. Staff routinely move between counties inside North East. That affects place-of-work clauses, travel-time pay and how realistic a proposed change to terms actually is.
Talk to a senior HR expert about your North East team today.
Get a free consultationWhat ERA 2025 changed for North East employers
The Employment Rights Act 2025 reshaped several assumptions that older contracts and handbooks were built on:
- Day-one statutory sick pay. The waiting period is gone; absence policies written before 2025 are wrong.
- Reduced unfair dismissal qualifying period. Now six months, which sharply widens the pool of staff who can bring a claim.
- Guaranteed-hours obligations. Variable and zero-hours arrangements need reviewing: this hits hospitality, retail, care and logistics employers across North East hardest.
- Expanded flexible working duties. Refusals now need a properly reasoned business case.
Every one of these forces a contract and handbook change, not just a policy note. That is the single most common reason North East employers come to us.
What our North East service includes
- Contracts and staff handbooks kept current with legislation.
- Redundancy, TUPE and restructuring support across multi-site operations.
- Tribunal representation with insurance-backed indemnity cover.
- Absence, holiday pay, disciplinary and grievance handling.
- Recruitment, onboarding and performance management support.
- Health and safety compliance where you need it.
- 24/7 helpline for urgent matters, plus HR software with absence tracking, e-signature document storage and a mobile app.
Fixed monthly fees start at £200. Every client gets a named HR adviser, a documentation specialist and a legal adviser rather than a shared queue.
Talk to a senior HR expert about your North East team today.
Get a free consultationTrusted & accredited
Accreditations & memberships
Our sponsors & senior advisors hold active membership with the UK's leading professional bodies.
CIPD 
Institute of Directors 
British Safety Council 
ISO 9001 
ISO 27001 
Cyber Essentials 
Investors in People, Gold 
RoSPA Member 
Carbon Saver Certified
Regional, county or town-level support?
If you have one site, start with your town's page: it covers local wage expectations, sector mix and nearby coverage. If you operate across several towns in one county, the county hub is the right level. If you have sites in more than one North East county, a regional retainer keeps a single handbook framework and one adviser team across all of them, which is what makes a multi-site redundancy or TUPE transfer manageable instead of chaotic.
Pick a county below to see the towns and cities we cover.
Where we work
Serving employers across North East
We offer on-site visits, support for hearings and investigations, and hands-on HR services across North East and the surrounding area, with same-day remote support should that provide the fastest solution.
FAQs
HR outsourcing in North East: FAQs
Quick answers to the questions we hear most often from North East employers.