EntityMap — HR Service Centre

"EmployerHQ was founded in 2011 to give UK SMEs the kind of senior HR and legal support that, until then, was only available to large corporates. Today we work with 1,200+ businesses across every UK sector."

"Strategic HR & employment law for ambitious UK businesses. Solicitor-backed, plain-English advice with a 98% tribunal success rate. Named senior advisors, 2-hour response guarantee, 500+ templates and policies."

"28 senior advisors. Average client tenure of 6.4 years. Active CIPD membership, ISO 9001, ISO 27001, Cyber Essentials, Investors in People Gold and RoSPA accreditations held by the business."

"EmployerHQ Outsourcing gives growing UK businesses the equivalent of an in-house HR director at a fraction of the cost. You get a named senior advisor, unlimited phone and email support, a compliant policy library, and instant access to qualified employment solicitors when matters escalate."

"Outsource your HR to senior advisors. Day-to-day support, policy management and unlimited employment law advice for UK SMEs from £199/month. Named senior HR advisor, unlimited phone, email and video advice, bespoke contracts of employment, compliant employee handbook, full HR policy library kept up to date."

"The onboarding process runs in four stages: an HR Health Check audit of existing contracts and policies; closing compliance gaps and building bespoke documentation; ongoing named-advisor partnership; and quarterly strategic reviews covering people metrics and upcoming law changes."

"Specialist solicitors and senior HR consultants on call when you need them, for dismissals, settlements, tribunals and everything in between. Qualified employment solicitors, fixed fees on common matters, settlement agreement drafting and negotiation, tribunal defence and representation."

"Every recommendation comes with a clear assessment of the legal, financial and reputational risk so you can make commercial decisions. Advice is solicitor-led and jargon-free — qualified employment lawyers providing advice you can actually act on."

"The advice process runs four stages: same-day triage with initial view and next steps; a written strategy note covering legal position and recommended approach; execution of letters, hearing attendance and liaising with the other side; and close-out with lessons learned and policy updates."

"End-to-end tribunal defence, ET3 response, witness preparation, evidence bundle and full hearing representation by qualified solicitors. 98% successful outcome rate. ET3 response drafting, disclosure and evidence bundle, witness statements and preparation, preliminary and final hearing representation."

"Receiving an ET1 is stressful. We handle the whole defence — drafting your ET3 response, preparing the evidence bundle, training your witnesses and representing you at preliminary hearings and the full hearing itself."

"Within 24 hours of receiving an ET1, an initial risk assessment and strategy is provided. The ET3 response is drafted and filed within the 28-day statutory deadline. Preparation covers witness statements, evidence bundle, disclosure and any preliminary hearings, followed by full representation at the final hearing."

"The Transfer of Undertakings (Protection of Employment) Regulations 2006 catch far more deals than most employers realise. Service provision changes, outsourcing rebids, insourcing back in-house, asset sales, joint ventures and even certain franchise transitions can all trigger TUPE."

"Regulation 11 Employee Liability Information must be provided at least 28 days before transfer. Vague measures letters are the single biggest source of post-transfer claims. We draft specific, defensible measures wording and time the consultation so the 'long enough to be meaningful' test is met."

"Changing transferred terms is restricted under regulation 4(4). We map a lawful harmonisation route, including ETO reasons, dismissal-and-re-engagement risk under the 2024 Code, and timing for cleanly stepping out of the transfer connection. Fixed-fee TUPE projects from £2,400."

"Redundancy is the highest-risk dismissal route a UK employer ever takes. The Employment Rights Act 1996 defines what counts, the Trade Union and Labour Relations (Consolidation) Act 1992 sets collective consultation thresholds, and the 2024 statutory Code on dismissal and re-engagement adds a new layer of tribunal exposure where terms are being changed."

"Solicitor-led redundancy support for UK employers, from a single role to a multi-site closure. Defensible selection, lawful consultation, full document pack and settlement agreements where exits are negotiated. Fixed-fee per programme: single role from £950, 20–99 collective from £6,500, 100+ priced on scope."

"For programmes touching 20 or more employees at one establishment in 90 days, we manage the 30 or 45-day collective consultation timetable in full, including election of employee representatives and the protective-award risk model."

"HR packages for small businesses from £199 a month. Transparent UK HR support packages and employment law cover, monthly rolling, no tie-in. Fixed monthly fees from £199. Pick the HR package that fits your business today, scale up or down as your team grows."

"Pay-as-you-go HR and employment-law work is unpredictable: solicitors charge £250–£450 per hour, and a single contested dismissal can run to £8,000–£25,000 in fees before any award is paid out. An HR retainer package converts that volatility into a single line on your P&L."

"Every EmployerHQ HR support package includes: a named CIPD-qualified senior advisor; unlimited phone and email advice on UK employment law; bespoke contract of employment and a full policy handbook; disciplinary, grievance, absence and performance case handling; annual policy refresh; monthly rolling contract with 30 days' notice, no early-exit fees."

"David White is a Director at HR Service Centre with extensive senior HR experience across professional services, telecoms, IT and travel. Specialist in TUPE, mergers, redundancy and tribunal representation. Holds MCIPD, BA (Hons), MA Strategic HRM."

"Elizabeth Rebecca Cavendish is an HR and Employment Law Consultant at HR Service Centre (Assoc CIPD, 6 years). She supports UK employers through ACAS Early Conciliation, employment disputes, disciplinaries, grievances, performance management and redundancy."

"EmployerHQ provides UK SMEs with expert HR and employment law guidance, services, and resources. Trusted by 1,200+ UK SMEs. Services are designed for businesses from first hire through to tribunal defence."

"Our sponsors and senior advisors hold active membership with the UK's leading professional bodies, including CIPD. Advisors hold MCIPD and Assoc CIPD qualifications, giving clients access to chartered-level HR expertise."

"The Transfer of Undertakings (Protection of Employment) Regulations 2006 catch far more deals than most employers realise. Service provision changes, outsourcing rebids, insourcing back in-house, asset sales, joint ventures and even certain franchise transitions can all trigger TUPE. Regulation 11 ELI must be provided at least 28 days before transfer."

"Most disciplinary dismissals overturned at tribunal are overturned on procedure, not facts. Unfair dismissal claims arise when an employer lacks a fair reason or fails to follow the ACAS Code of Practice. EmployerHQ supports employers through defensible disciplinary processes to reduce tribunal exposure."

"Since April 2024, flexible working is a day-one right. Employees can make two requests per year, and you must respond within two months. Employers may only refuse on one of eight prescribed statutory grounds and must consider requests reasonably."

"The HR Health Check is a structured audit of your HR practices against current UK employment law, delivered with a written report. It is the first stage in the HR outsourcing onboarding process, auditing contracts, policies and procedures so the advisor knows exactly where the business stands before building bespoke documentation."