Retained HR Service

Your very own HR Manager on call

For growing businesses that need access to first rate HR services, advice and guidance at any time, we offer our Retained HR Service.

Our expert Human Resources Consultants are on the other end of the telephone to help with HR queries and employment issues, whenever they arise. Because we’re a dedicated team, we get to know our clients and their businesses well, and are able to offer genuinely useful advice and guidance over the telephone, keeping you up-to-date with legislation as it changes.

Our Retained HR Service also includes a comprehensive set of practical guidelines for handling personnel issues and is supported by template letters, checklists and forms - saving you time, enhancing the performance of your people and helping your business develop.

"There’s always someone who understands our business on the other end of the phone.” 

David Hawthorne, Sitec Infrastructure

Service overview

  • HR Helpline service: dedicated business hours phone support
  • Comprehensive set of guidelines for handling personnel issues
  • Supported by a suite of template letters, checklists and forms
  • Cost effective charge per member of staff

Service Details

Our Retained HR Service Includes:

Helpline Services

Dedicated Helpline Service*, via telephone or email with unlimited calls. This service is available Monday to Friday (Excluding Bank and Public Holidays), from 09:00 a.m. to 17:00 p.m. Guidance will be provided to minimise your risk as a potential employer with any staffing issues. Consultancy time can be built in to the retainer fee if required.

Management Administration Guide

We provide you with a detailed HR guide with information on how to carry out your HR responsibilities. This includes comprehensive ‘how to' guidelines, template forms and letters required during the course of people management e.g. new starters, inductions, managing absence, managing poor performance etc.

Employment Law/Newsletter

A regular update sent by e-mail to highlight forthcoming changes or essential topics to be aware of.


Free Legal Updates

Free updates to the Management Information Guide and also to the Staff Handbook and Master Contract (if purchased).

Our Retained HR Service is charged on a cost-per-employee basis.

Give Lesley Saunders a call on 0845 606 9640 for more information and a quotation for your business.

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